Research Article

The influence of spatial infrastructure on resort hotel crime : A case study in Crete

Georgios Triantafyllou
Eirini Strataki
Michael Volyrakis
  • Explore the Article >>
  • PDF

Main Article Content


The primary objective of the study is to investigate the possible existence of significant links that bind spatial infrastructure and property layout with hospitality-related crimes. Under this topic, the researchers tried to shed light on a previously unexplored region of criminality within the service sector in Greece, investigating 4 and 5-star resort hotels on the island of Crete. A form of non-probability purposive sampling was applied. The methods of the research were three: Direct observation of hotel infrastructure, ranking of key variables by an expert panel, and a semi-structured interview with hoteliers. It derives from the results that the expansion of hospitality properties in smaller sites weakens effective security. Defining the way of how infrastructure affects crime, can lead to a differentiation in thinking during the designing process.

Infrastructure, crime, security, resort hotel

About this Article
Triantafyllou, G., Strataki, E., & Volyrakis, M. (2021). The influence of spatial infrastructure on resort hotel crime : A case study in Crete. Journal of Sustainable Marketing, 2(1), 9–23.

Article Details

Licensing Info

Axler, B. H. (1974). Security for Hotels, Motels, and Restaurants. N.Y.: ITT Educational.

Bach, S. and Pizam A., (1996). Crimes in Hotels. Hospitality Research Journal, 20(2): 59-76.

Bloom, J. (1996). A South African Perspective on the Effects of Crime and Violence on the Tourism Industry. In: Pizam, A., and Mans-feld, Y. (Eds). Tourism, Crime and International Security Issues (77-90). Chichester: John Wiley & Sons Ltd.

Buckley, P. J., and Klemrn, M. (1993). The Decline of Tourism in Northern Ireland. Tourism Management.

Burstein, H. (1980). Management of hotel and motel security. New York: Dekker Inc.

Crowe, T.D. (2000). Crime Prevention Through Environmental Design: Applications of Architectural Design and Space Management Concepts. (2nd ed.) National Crime Prevention Institute. University of Louisville. Butterworth-Heinemann.

Detwiler, A. (1997). Slam the Door on Hotel Crime. Sunshine Artist, Palmhouse Publishing

Glaser, B.G. and Strauss, A.L. (1968). The Discovery of Grounded Theory; Strategies for Qualitative Research. London: Weidenfeld and Nicolson.

Hatson C. 2002. Crime in London Hotels. London: Tourism and hospitality research, 4 (1)

Ho, T. and Zhao, J. and Dooley, B. (2017). Hotel crimes: An unexplored victimization in the hospitality industry. Security Journal, 30(4), 1097-1111.

Huang, W.S.W. and Kwag, M. and Streib, G. (1998). Exploring the relationship between hotel characteristics and crime. Hospitality review, 16(1), 81-93.

Hughes, D. (1984). Guide to Hotel Security. Aldershot: Gower Publishing Company Limited.

Jones, P. and Groenenboom, K. (2002). Crime in London hotels. Tourism and hospitality research, 4(1), 21-35.

LeBruto, S.M., 1996. Legal Aspects of Tourism and Violence. In: Pizarn, A., and Mansfeld, Y., (Eds.). Tourism, Crime and International Security Issues (pp 297- 310). Chichester: John Wiley and Sons Ltd.

Lockwood, A. and Jones, P. (1984). People in the Hotel Catering Industry an Introduction to Behavioral Studies. London: Cassell Educational Limited.

Mason, J., (1996). Qualitative Researching. London: Sage Publications Inc.

Mawby, R.I. (2017). Crime and tourism: what the available statistics do or do not tell us. International Journal of Tourism Policy, 7(2): 81-92.

Newman, O. (1972). Defensible Spaces: Crime Prevention Through Urban Design. N.Y.: Macmillan.

Palmer, R.A. (1989). The Hospitality Customer as Crime Victim: Recent Legal Research. Hospitality Education and Research Journal, 13(3): 225–229.

Pizam, A. (1999). A Comprehensive Approach to Classifying Acts of Crime and Violence at Tourism Destinations. Journal of Travel Research. 38(1), 5 -13.

Povey, D., and Cotton, J. (2000). Recorded Crime Statistics England and Wales, October 1998 to September 1999. London: Government Statistical Service.

Prideaux, B. (1996). The Tourism Crime Cycle: A Beach Destination Case Study, in Pizam and Mansfeld (Eds.) Tourism, Crime and International Security Issues (pp.59-76). Chichester: John Wiley and Sons Ltd.

Sfiraki, M. (2019). What an architect should keep in mind when designing a hotel. [Accessed 11st November 2020, 23:17].